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Staff Console

The Staff Console is a screen for your staff at the till. With it, a staff member finds a member by phone, sees their rewards and punch cards, and records the sale with the right discount. It runs in a web browser, on a tablet, phone or computer.

It is an add-on​

The Staff Console is an add-on. When your club has it, Staff Console appears in the hub side menu, and that is where you set up its products, staff and settings. If you do not see Staff Console in the side menu, ask your account manager to switch it on.

How staff log in​

Your account manager sends you your Staff Console link. Open it on the device at the till, then:

  1. Enter your phone number and press Send code.
  2. You receive a 4-digit code by SMS. Type it and press Verify & continue.

Who can log in​

Only a phone that is a member of your club and carries the tag staffConsoleUser can log in. If your account manager gave your club a different tag, use that one instead. Anyone else sees a message that they have no permission to access the Staff Console.

To let a staff member log in:

  1. Make sure their phone is registered as a member of your club.
  2. Open their member profile and add the tag staffConsoleUser in the Tags panel.

To stop someone logging in, remove the tag from their profile.

Two different staff lists

The tag decides who can log in. The staff list in the hub decides who can be picked for a sale. They are set up separately, see Staff and settings.

The four screens​

  1. Login. Phone number and SMS code, as above.
  2. Find the member. Enter the member's phone, email or scan their QR code. A new customer can be registered here too.
  3. Checkout and rewards. The member's rewards and punch cards, the products being bought, and the total. Press Calculate to see the discount, then Confirm to record the sale.
  4. Member activity. The member's visits, total spent and recent activity.

Set it up in the hub​

Open Staff Console in the side menu. It has three tabs: